What Is An Autodiscover Record And Why Do I Need One?

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In order for Exchange 2007/2010/2013 and Outlook 2007/2010/2013 to function properly, you must have a special DNS record set up for your domain name which points to the Siteserver's Autodiscover server.

You need to set up the Autodiscover record for your domain name to have the following features:

  • Outlook 2007/2010/2013 setup using Autodiscovery
  • Outlook 2011 for Mac and Entourage EWS setup using Autodiscovery
  • Free/Busy information in your calendar
  • Out of office autoresponse messages setup in Outlook.
    Note: Without the Autodiscover record you can use Outlook Web Access to set up automatic replies. 
  • Proper syncing of Offline Address Book
  • Folder Sharing with sending out the Sharing invitation. 

If you use Siteserver DNS servers (i.e. your Name Servers point to the Siteserver servers), the necessary DNS record will be created automatically for your domain once you register the domain name on your Siteserver Exchange account. 

If you do not use Siteserver DNS servers, you will need to contact your DNS Server System Administrator (or DNS provider) to set the record up:

  • Create a subdomain called autodiscover.yourdomain.com
  • Add a CNAME record for autodiscover.yourdomain.com that points to the Siteserver Autodiscovery DNS record.

Here you can find instructions on setting up a CNAME record for common DNS providers:

Important note: Due to the distributed nature of DNS, the CNAME record you create following the instructions in this article may take up to 72 hours to propagate across the Internet. You will be able to take advantage of the AutoConnect feature only when DNS changes have fully propagated. If you do not know how to check that, just wait a few hours and then try to configure a new Outlook 2007/2010/2013/2011 or Entourage EWS profile using this feature.

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