Yealink SIP-T28P Quick Reference Guide

Phone Systems / Guides
Voice Message
 
Message waiting indicator on the idle screen indicates that one or more voice messages are
waiting at the message center. The MESSAGE key LED lights up
 
To listen to voice messages:
 
1. Press Message or the Connect soft key
 
2. Follow the voice prompts to listen to your voice messages.
 
Customizing Your Phone
 
Call History
 
1. Press the History soft key when the phone is idle, press  or  ↓ to scroll through the list. 
 
2. Select an entry from the list, you can do the following:
 
Press the  ↓ soft key to place a call.
 
Press the Delete soft key to delete the entry from the list
  • Select Detail to view detailed information about the entry.
  • Select Add to Contacts to add the entry to the local directory.
  • Select Add to Blacklist to add the entry to the blacklist.
  • Select Delete All to delete all entries from the list.
Contact Directory
 
To add a contact:
 
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press the Add soft key to add a contact.
 
3. Enter a unique contact name in the Name field, and enter the phone number in the proper field.
4. Press the Add soft key to accept the change.
To edit a contact:
 
 
 
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
2. Press  or  to select the desired entry, press the Option soft key and then select Detail  from the prompt list.
 
3. Edit the contact information.
 
4. Press the Save soft key to accept the change.
 
To delete a contact:
 
1. Press the Directory soft key when the phone is idle, and then select All Contacts.
 
2. Press or to select the desired entry, press the Option soft key and then select Delete
 
from the prompt list.
 
3. Press the OK soft key when the LCD screen prompts “Delete Selected Item?”.
 
Note: You can add contacts from the call history easily. For more information, refer to Call History above.
 
 
Volume Adjustment
 
Press the Volume button during a call to adjust the receiver volume of the handset/speakerphone/headset
 
Press the Volume button when the phone is idle to adjust the ringer volume.
 
Ring Tones
 
1. Press the Menu soft key when the phone is idle, and then select Settings->Basic Settings->
 Sound->Ring Tones
.
 
2. Press  or  to select the desired ring tone.
 
3. Press the Save soft key to accept the change. 
 
 
Basic Call Features
 
Placing a Call
 
 
Using the handset:
 
1. Pick up the handset.
 
2. Enter the number, and then press the Send soft key.
 
Using the speakerphone:
 
1. With the handset on-hook, press Speaker Icon gray.svg .
 
2. Enter the number, and then press the Send soft key
 
Using the headset:
 
1. With the headset connected, press Headset butten to activate the headset mode.
 
2. Enter the number, and then press the Send soft key. 
 
 
 
Note: During a call, you can alternate between headset, hands-free speakerphone and handset modes by 
 pressing the HEADSET key or the Speakerphone key or picking up the handset. Headset mode requires a 
headset connected.
 
Answering a Call
Using the handset:
Pick up the handset.
 
Using the speakerphone:
 
Press Speaker Icon gray.svg or Cancel soft key.
 
Using the headset:
 
Press Headset button.
 
Redial
 
  • Press RD to enter the Placed Calls list, press  or  to select the desired entry, and then press RD or the Send soft key.
 
  • Press RD twice when the phone is idle to dial the last dialed number
 
Call Mute and Un-mute
 
  • Press Mute to mute the microphone during a call.
 
  • Press Mute again to un-mute the call.
Call Hold and Resume
 
To place a call on hold:
 
Press Hold or the Hold soft key during an active call.
 
To resume the call, do one of the following:
 
If there is only one cal on hold, press Hold button or the Resume soft key.
 
 
If there is more than one call on hold, press  or  ↓ to select the desired call, and then press the Hold button or the Resume soft key.
 
Call Transfer
 
You can transfer a cal in the following ways:
 
Blind Transfer
1. Press TRAN or the Transfer soft key during a call. The cal is placed on hold.
 
2. Enter the number you want to transfer to.
 
3 Press TRAN or the Transfer soft key.
 
Semi-Attended Transfer
 
1. Press TRAN or the Transfer soft key during a call. The cal is placed on hold.
 
2. Enter the number you want to transfer to, and then press # SEND.
 
3. Press TRAN or the Transfer soft key when you hear the ring-back tone.
 
 
Attended Transfer
 
1. Press TRAN or the Transfer soft key during a call. The call is placed on hold.
 
2. Enter the number you want to transfer to, and then press # SEND.
 
3. Press TRAN or the Transfer soft key when the second party answers.
 
Call Forward
 
To enable call forward:
 
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
 
2. Select the desired forward type:
 
Always Forward----Incoming calls are forwarded unconditionally. 
Busy Forward----Incoming calls are forwarded if the phone is busy. 
No Answer Forward----Incoming calls are forwarded if not answered after a period of time.
 
3. Enter the number you want to forward to. For No Answer Forward, press  or  → to select 
 the ring time to wait before forwarding.
 
4. Press the Save soft key to accept the change.
 
Call Conference
 
1. Press or the Conf soft key during an active call. The call is placed on hold.
 
2. Enter the number of the second party, and then press the Send soft key
 
.
3. Press or the Conf soft key again when the second party answers. All parties are now joined in the conference.
 
 
4. Press the Cancel soft key to disconnect all parties
 
 
Note: You can split the conference call into two individual calls by pressing the Split soft key
 
Speed Dial 
 
 
To configure a speed dial key:
 
1. Press the Menu soft key when the phone is idle, and then select Features->DSS Keys->
 Memory Keys (or Line Keys).
 
 
2. Select the desired DSS key, and then press the Enter soft key.
 
3. Select Speed Dial from the Type field, select the desired line from the Account ID field, and enter
 the number in the Value field.
 
4. Press the Save soft key to accept the change.
 
To use the speed dial key:
 
Press the speed dial key to dial out the preset number.
 

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