Changing Servers

Billing
Upgrading or downgrading your account to or from Plan 3 or Plan 4 most likely will require moving your account to a different server. In this case, please confirm that you and your client have read the following notes carefully so that we may proceed with the upgrade or downgrade of your account.

  1. Moving your account to a new server will require that your domain name point to a new IP address. As a result, our DNS records will need to be updated to reflect the new IP number, which will result in a propagation delay as this new information propagates across the Internet. To ensure a seamless transition of your site to the new server, you will need maintain two copies of your site (one on the old server and one on the new server) for a period of approximately 5 days, or until the new DNS information is fully propagated across the Internet.
  2. If you are using "hit" counters on your web pages, the counters may reset to zero. Our Technical Support staff can reset them to a specific number, but you need to e-mail your domain name as well as the counter name(s) and desired settings to support@siteserver.net. Be sure to include your domain name in the subject line of the message.
  3. If you are using the secure processing feature (SSL) and you do not have your own Verisign certificate, you will have to change the server link when referencing the secure server in your HTML as described in our SSL instructions.
  4. If you have installed any custom scripts that reference the server upon which your account currently resides, please contact support for more information about making scripts server independent.

If you accept the above consequences, please cut and paste these four points so we can verify that you have read this information and select the plan that is appropriate for your needs. Send this information via e-mail to sales@siteserver.net. Be sure to include your domain name and the plan you wish to change to.

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