Refund Policy

Billing
Each of SiteServer’s web hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and overages.

Setup fees are refundable for the following reasons only:
  1. The account order is canceled prior to activation; or
  2. The domain name was not available.
This policy does not apply to any additional services such as overages, additional disk space, additional pop accounts, etc.

All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable.

Phone requests will not constitute acceptance of any cancellation.

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