Polycom SoundPoint® IP 670 - User Guide

Phone Systems / Guides
Placing Calls

Using the handset:
Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the speakerphone:
  1. With the handset on-hook, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Dial the number. Or dial the number, and then press the Dial soft key.
Using the optional headset:
  1. With the headset connected, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Press .
  3. Dial the number. Or dial the number, and then press .

During a call, you can alternate between handset, headset, or hands-free modes by pressing the Speakerphone or Headset keys or picking up the handset.

 

Answering Calls

Using the handset:
Pick up the handset.

Using the speakerphone:
Press:

  • or
  • The appropriate line key or
  • The Answer soft key.

Using the optional headset:
Press .

Ignore an incoming call by pressing the Reject soft key or the Do Not Disturb key

 

Ending Calls

Using the handset:
Hang up or press the End Call soft key.

Using the speakerphone:

Press or the End Call soft key.

Using the optional headset:

Press  or the End Call soft key.



Muting The Microphone

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. The other parties cannot hear you.

To turn off Mute, press
again.

 

 

Holding And Resuming Calls

During a call, press  or the Hold soft key.

To resume the call, press  again, the Resume soft key, or the line key.

 

Redialing Numbers

To call the last number you dialed, press or the Redial soft key.

 

Transfering Calls

To transfer a call:

  1. During a call, press  or the Trnsfr soft key. The active call is placed on hold.
  2. Place a call to the party to which you want to transfer the call. To cancel the transfer before the call connects, press the Cancel soft key. The original call resumes.
  3. When you hear the ring-back sound or after you speak with the second party, press  or the Trnsfr soft key.


You can automatically transfer the call without speaking with the second party. After you complete step 1, press the Blind soft key. Then complete step 2.

 

Forwarding Calls

To enable call forwarding:

  1. From the idle screen, press the Forward soft key.
  2. Select the forwarding type you want to enable:
    • Always—To forward all incoming calls.
    • No Answer—To forward all unanswered incoming calls.
    • Busy—To forward calls that arrive when you are already in a call.
  3. Enter a number to forward calls to. For No Answer, enter the number of rings before forwarding.
  4. Press the Enable soft key.


To disable call forwarding:

  1. From the idle screen, press the Forward soft key.
  2. Select the forwarding type you want to disable.
  3. Press the Disable soft key.

Call forwarding is not available on shared lines. If it is set up on your phone, then particulars and menu options may vary.



Speed Dialing
To place a call to a contact assigned to a line key, press the corresponding line key. To change a speed dial index, refer to Updating Contact Directory.



Using Do Not Disturb
To prevent your phone from ringing on incoming calls, press . A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled. Press again to disable Do Not Disturb.

If Do Not Disturb is set up on your phone, then particulars may vary.

 

 

Hosting Conference Calls*

To host a conference:

  1. Call the first party.
  2. After the first party answers, press  or the Confrnc soft key. The active call is placed on hold.
  3. Place a call to the second party.
  4. When the second party answers, press  or the Confrnc soft key. All parties are now joined in the conference. You can do the following:
    • To put the conference on hold, press the Hold soft key. To resume the conference, press the Resume soft key.
    • To end the conference, press the End Call soft key. The other parties remain connected.
    • To split the conference into two separate calls on hold, press the Split soft key.

If you have an active call and a call on hold, you can create a conference between all three parties by pressing the Join soft key.

* Menu options and settings may vary.

 

 

Accessing Voice Mail*

The flashing Message Waiting Indicator on the front of the phone, individual line indicators, and a stutter dial tone (instead of a normal dial tone) indicate new voice mail messages.

To listen to voice messages:

  1. Press .
  2. Follow the voice prompts to listen to your messages.


* Menu options and settings may vary.

 

 

Using Call Lists

To review missed calls, received calls, or placed calls:

  1. Press , and then select Call Lists > Missed Calls, Received Calls, or Placed Calls.
  2. Select a call from the list. You can do the following:
    • To place a call, press the Dial soft key.
    • To change the phone number before dialing, press the Edit soft key.
If you press the More soft key, you can also do the following:
    • To remove the call from the list, press the Clear soft key.
    • To store the contact in your Contact Directory, press the Save soft key.
    • To view detailed information about the call, press the Info soft key.

 

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