Polycom SoundPoint® IP 550 - User Guide

Phone Systems / Guides
Placing Calls

Using the handset:
Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the speakerphone:
  1. With the handset on-hook, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Dial the number. Or dial the number, and then press the Dial soft key.
Using the optional headset:
  1. With the headset connected, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Press .
  3. Dial the number. Or dial the number, and then press .

During a call, you can alternate between handset, headset, or hands-free modes by pressing the  or  keys or picking up the handset.

 

Answering Calls

Using the handset:
Pick up the handset.

Using the speakerphone:
Press:

  • or
  • The appropriate line key or
  • The Answer soft key.

Using the optional headset:
Press .

Ignore an incoming call by pressing the Reject soft key or  key during ringing.

 

Ending Calls

Using the handset:
Hang up or press the End Call soft key.

Using the speakerphone:

Press or the End Call soft key.

Using the optional headset:

Press  or the End Call soft key.



Muting The Microphone

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. The other parties cannot hear you.

To turn off Mute, press
again.

 

 

Holding And Resuming Calls

During a call, press  or the Hold soft key.

To resume the call, press  again, the Resume soft key, or the line key.

 

Redialing Numbers

To call the last number you dialed, press or the Redial soft key.

 

Transfering Calls

To transfer a call:

  1. During a call, press  or the Trnsfr soft key. The active call is placed on hold.
  2. Place a call to the party to which you want to transfer the call. To cancel the transfer before the call connects, press the Cancel soft key. The original call resumes.
  3. When you hear the ring-back sound or after you speak with the second party, press  or the Trnsfr soft key.


You can automatically transfer the call without speaking with the second party. After you complete step 1, press the Blind soft key. Then complete step 2.

 

Forwarding Calls

To enable call forwarding:

  1. Press the Forward soft key from the phone’s idle display or press  and select Features, and then Forward.
  2. Select a Forwarding Type from Always, No Answer, and Busy.
  3. For all types, enter a number to forward all future calls to.
  4. For No Answer, enter the number of rings before forwarding.
  5. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.


To disable call forwarding:

  1. Press the Forward soft key from the phone’s idle display or press  and select Features, and then Forward.
  2. Select a Forwarding Type from Always, No Answer, and Busy.
  3. Press the Disable soft key.

Call forwarding is not available on shared lines. If it is set up on your phone, then particulars and menu options may vary.

 

Call Parking

Call Parking is useful in environments where users are not always at their desks or if a user needs to put a call on hold and pick it up elsewhere in the building.

To park the active call:
 

  1. Answer the call.
  2. Press the More soft key.
  3. The Park soft key will now be available, press the Park soft key.
  4. Now you will be asked to enter an extension. Enter any live extension and press the Enter soft key.
  5. The call will now be placed in park.


Retrieving A Call From Parking:
 

  1. To retrieve the call placed in park, dial the extension of the parked call and press Dial.

 

 

Speed Dialing
To place a call to a contact assigned to a line key, press the corresponding line key. To change a speed dial index, refer to Updating Contact Directory.



Using Do Not Disturb
To prevent your phone from ringing on incoming calls, press . A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled. Press again to disable Do Not Disturb.

If Do Not Disturb is set up on your phone, then particulars may vary.

 

 

Local Conference Calls*

 

To create a three-way local conference call:
  1. Call the first party.
  2. Press or the Confrnc soft key to create a new call (the active call is placed on hold).
  3. Place a call to the second party.
  4. When the second party answers, press  or the Confrnc soft key again to join all parties in the conference.
  • When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.
  • Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.
  • A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.
  • Ending the call on the conference originator’s phone will allow the other parties to continue the conference.
* Menu options and settings may vary.

 

 

 

Accessing Voice Mail*

The flashing Message Waiting Indicator on the front of the phone, individual line indicators, and a stutter dial tone (instead of a normal dial tone) indicate new voice mail messages.

To listen to voice messages:

  1. Press .
  2. Follow the voice prompts to listen to your messages.


* Menu options and settings may vary.

 

 

Using Call Lists

To review missed calls, received calls, or placed calls:

  1. Press , and then select Call Lists > Missed Calls, Received Calls, or Placed Calls.
  2. Select a call from the list. You can do the following:
    • To place a call, press the Dial soft key.
    • To change the phone number before dialing, press the Edit soft key.
If you press the More soft key, you can also do the following:
    • To remove the call from the list, press the Clear soft key.
    • To store the contact in your Contact Directory, press the Save soft key.
    • To view detailed information about the call, press the Info soft key.

 

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