Polycom SoundPoint® IP 32x/33x - User Guide

Phone Systems / Guides
Placing Calls

Using the handset:
Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the speakerphone:
  1. With the handset on-hook, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Dial the number. Or dial the number, and then press .
Using the optional headset:
  1. With the headset connected, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Press .
  3. Dial the number. Or dial the number, and then press .

During a call, you can alternate between handset, headset, or hands-free modes by pressing the  or  keys or picking up the handset.

 

Answering Calls

Using the handset:
Pick up the handset.

Using the speakerphone:
Press:

  • or
  • The appropriate line key or
  • The Answer soft key.

Using the optional headset:
Press .

Ignore an incoming call by pressing the Reject soft key during ringing.

 

Ending Calls

Using the handset:
Hang up or press the End Call soft key.

Using the speakerphone:

Press or the End Call soft key.

Using the optional headset:

Press  or the End Call soft key.



Muting The Microphone

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. The other parties cannot hear you.

To turn off Mute, press
again.

 

 

Holding And Resuming Calls

During a call, press  or the Hold soft key.

To resume the call, press  again, the Resume soft key, or the line key.

 

Redialing Numbers

Press  to display the Placed Call list. Press  and  or hold down and to scroll to search for the desired number, and then press the Dial key again.

 

Transfering Calls

To transfer a call:

  1. During a call, press the Trans soft key (the active call is placed on hold).Press the Blind soft key to transfer the call without speaking to the second party.
    • Place a call to the party to which you want to transfer the call.
  2. After speaking with the second party, press the Trans soft key to complete the transfer.
    • Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

 

Forwarding Calls*

To enable call forwarding:

  1. Press  and select Features, and then Forward.
  2. Select a Forwarding Type from Always, No Answer, and Busy.
  3. For all types, enter a number to forward all future calls to.
  4. For No Answer, enter the number of rings before forwarding.
  5. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled.

To disable call forwarding:

  1. Press and select Features, and then Forward.
  2. Select a Forwarding Type from Always, No Answer, and Busy.
  3. Press the Disable soft key.

 

*Your company’s settings may override this feature. If you have a shared line, call forwarding is not available. If your phone has multiple lines, you will have to select the line for which to enable or disable call forwarding after you press the Forward soft key.



Speed Dialing
To quickly dial a contact, use the contact’s speed dial index number, or press the contact’s speed dial key (if available).

  • To dial a contact assigned to a line key, press the corresponding line key.
  • To dial a contact associated with a speed dial index:
  1. Using the dial pad, enter the speed dial index followed by the #.
  2. Press or pick up the handset.

 

 

Using Do Not Disturb*
You can prevent your phone from ringing.

To enable or disable Do Not Disturb:

  • Press , and then select Features > Do Not Disturb to prevent the phone from ringing on incoming calls. A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled. Press  and select Features, and then select Do not disturb again to turn off Do Not Disturb.

*If Do Not Disturb is configured on the call server, then settings may vary.

 

 



Local Conference Calls*

To create a three-way local conference call:
  1. Call the first party.
  2. Press the Conf soft key to create a new call (the active call is placed on hold).
  3. Place a call to the second party.
  4. When the second party answers, press the Conf soft key again to join all parties in the conference.
  • When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.
  • Placing the call on hold on the conference originator’s phone will place the other parties in the conference on hold.
  • A conference may be created at any time between an active call and a call which is on hold (on the same line or another line) by pressing the Join soft key.
  • Ending the call on the conference originator’s phone will allow the other parties to continue the conference.
* Conferencing is an optional feature that must be configured on the call server. Menu options and settings may vary.

 

 

Accessing Voice Mail*

The flashing Message Waiting Indicator on the front of the phone, individual line indicators, and a stutter dial tone (instead of a normal dial tone) indicate new voice mail messages.

To listen to voice messages:

  1. Press the Msgs soft key.
  2. Follow voice prompts to listen to messages.

* Menu options and settings may vary.

 

 

Using Call Lists

Press  and select Features, and then select Call Lists. The Received and Placed Call lists can be viewed. Information on respective calls will be displayed.

From this screen, choose the appropriate soft key:

  1. Info to view detailed call information.
  2. Save to store the contact to the Contact Directory.
  3. Delete to delete the call from the list.

Press  repeatedly to return to the idle display. Or press the Callers soft key to view the Received Call List.

 

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