Polycom Compatible Headsets

Phone Systems / Guides

Have you ever wanted to field a phone call while simultaneously sending emails to clients or customers? Using a headset with your Polycom® phone enables you to take calls hands-free at your desk, multitask more effectively, or even handle calls while you’re away from your desk. Headsets can help you maintain your productivity, whether you are at or away from your workstation.

Headsets at a Glance

Applies to models: Polycom® SoundPoint® IP 301, 320, 321, 330, 331, 335, 430, 450, 501, 550, 560, 601, 650, 670; Polycom® VVX® 500, 1500


Phone Interface Types, Cables, and Adapters

Polycom phones and supported headsets have 2.5 mm, RJ-9 (sometimes called modular or direct-connect), USB, or Quick Disconnect/Easy Disconnect (QD/ED) interface types. The following table displays the phone interface types:
 
Phone Model/Interface Type Wired Headset Connection Wireless Headset Connection
SoundPoint IP 320, 321, 330, 331 (2.5 mm) QD/ED to 2.5 mm* RJ-9 to 2.5 mm
SoundPoint IP 301, 335, 430, 450, 501, 550, 560, 601, 650, 670; VVX 500, 1500 (RJ-9) QD/ED to RJ-9 None
*Although Polycom recommends using a QD/ED to 2.5 mm cable for optimal audio quality, you can also use a QD/ED to RJ-9 cable in conjunction with an RJ-9 to 2.5 mm adapter.


Required Phone Interface Cables or Adapters

The following table displays the interface cables or adapters that may be required for compatibility between your headset and your phone:
 
Cable/Adapter Type Manufacturer Part Number or Model
QD/ED to 2.5 mm cable GN Netcom Jabra SKU 1005173
QD/ED to 2.5 mm cable Plantronics SKU 70765
QD/ED to 2.5 mm cable Sennheiser CCEL 191-2
QD/ED to 2.5 mm cable VXi 1095
QD/ED to RJ-9 cable GN Netcom Jabra GN1200
QD/ED to RJ-9 cable Plantronics 27190-01
QD/ED to RJ-9 cable Plantronics U10p variant
QD/ED to RJ-9 cable Sennheiser CSTD-01 05362
QD/ED to RJ-9 cable VXi 1026
RJ-9 to 2.5 mm adapter Polycom "SKU 2200-11095-002
(Packs of five, valid for use worldwide. Refer to Polycom part number when ordering.)


Compatible Analog Headsets

Analog, or wired, headsets are compatible with a wired connection to most Polycom phones using one of the interface cables or adapters described. To learn more about connecting your analog headset to your phone, visit your headset manufacturer’s Web site.
 
Manufacturer Model Compatible phones Additional device(s) needed
Polaris Soundpro Monaural Noise Canceling Headset (SP10N/TT4) All Polaris TT4 Soundshield 3G amplifier
Polaris Soundpro Series (SW10ND* only) All None
Accutone 6 Series (TM610, TB610 only) All None
Jabra GN1900 Series (except USB models) All None
Jabra GN2000 Series (except USB models; IP models support Wideband audio) All None
Jabra GN2100 Series All None
Jabra BIZ 2400 Series (except USB models; IP models support Wideband audio) All None
Plantronics Supra Plus Series* (HW251N, HW261N only) All None
Plantronics Encore Pro Series* (HW291N, HW301N) All None
Plantronics TriStar Series (H81 Voice Tube) All None
Sennheiser CC 500 Series (510, 515, 515 IP*, 520 IP*, 530, 540, 550, 550 IP*) All None
Sennheiser SH 200 Series (230, 230 IP*, 250 only) All None
Sennheiser SH 300 Series (300, 330, 330 IP*, 335, 350, 350 IP*) All None
VXi Tria Series* All None
VXi Passport Series (10, 21) All None
VXi UC ProSet Series* (10,21) All None
*Supports Wideband audio.


Compatible USB (Digital) Headsets

The Polycom VVX 500 phone officially supports certain USB headset models. This means that Polycom has tested these listed models for performance and functionality. USB headset models other than the ones listed may still work with the VVX 500 phone, but you may experience limited functionality. To learn more about connecting your USB headset to your phone, visit your headset manufacturer’s Web site.
 
Manufacturer Model Compatible phones Additional device(s) needed
Jabra Pro 9465-Duo VVX 500 None
Jabra Pro 9470 VVX 500 None
Plantronics Voyager Pro UC VVX 500 None


Compatible EHS Headsets

The EHS feature enables you to answer and end phone calls using controls located on the headset. To use it, your headset must include a digital serial control interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface requires an EHS adapter that you can purchase from your headset manufacturer.

To use EHS-compatible headsets with SoundPoint IP 320, 321, 330, and 331 phones, you will need an RJ-9 (direct connect) to 2.5 mm headset adapter.
 
Manufacturer Model Compatible phones Additional device(s) needed
Jabra GN9120, GN9125 All Jabra EHS Adapter (GN Netcom SKU 14210-17)
Jabra GN9300e Series (GN9330e, GN9350e) All Jabra EHS Adapter (GN Netcom SKU 14210-17)
Jabra GN9350 All Jabra EHS Adapter (GN Netcom SKU 14210-17)
Jabra GO 6470 All Jabra EHS Adapter (GN Netcom SKU 14210-17)
Jabra PRO 9400 Series All Jabra EHS Adapter (GN Netcom SKU 14210-17)
Plantronics Savi Office Series** (WO100, WO200, WO300, WO350 only) All Plantronics APP-50 cable (Plantronics SKU 38439-01)
Plantronics CS Series** (50, 55, 60, 70N, 261N, 351N only) All Plantronics APP-5 cable (Plantronics SKU 38438-01)
Plantronics Savi 700 Series (710, 720, 730, 740, 745) All Plantronics APP-5 cable (Plantronics SKU 38438-01)
Plantronics CS 500 Series (510, 520, 530, 540) All Plantronics APP-5 cable (Plantronics SKU 38438-01)
Sennheiser DW Series* (Office, Pro 1, Pro 2) All Sennheiser EHS Polycom adapter (Sennheiser part number CEHS-PO 01)
Logitech BH 970 All Jabra EHS Adapter (GN Netcom SKU 14210-17)
*Supports Wideband audio.
**Discontinued model.


Manufacturer Support

For more information on any of the headsets listed in this feature profile, please refer to your headset manufacturer’s Web site.
 

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