How to Setup Exchange ActiveSync on a Windows Phone

What is Exchange ActiveSync?

Exchange is a messaging product used for managing and synchronizing e-mail as well as contacts and calendars across multiple devices such as your mobile phone or tablet and your home and office computers. It uses a direct push technology that allows you to make a change at home which you'll then see at your office. 

NOTE: We offer this as an optional add-on to your hosted email account and we do charge an additional nominal fee for this service.

How do I set it up on my Windows mobile device?

  • On your Windows Phone select Start. Then click Programs and click ActiveSync.
  • Select the Set up your device to sync with it link.
  • Enter your full email address.
  • Uncheck the Attempt to detect Exchange Server Settings automatically box.
  • Select Next.
  • Enter the URL to your webmail server.
    • e.g. 
  • Ensure that This server requires an encrypted (SSL) connection is selected.
  • Select Next.
  • Fill in the required information:
    • Username (without
    • Password
    • Domain name
  • Click Next.
  • You will see a list of collaboration features to sync with Exchange ActiveSync. Choose from the list and click Finish to start the first sync.
If you experience any trouble with this, please look at our other Knowledge Base Articles on our website or contact us at

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