Polycom SoundPoint® IP 450 - User Guide

Phone Systems / Guides
Placing Calls

Using the handset:
Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the speakerphone:
  1. With the handset on-hook, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Dial the number. Or dial the number, and then press the Dial soft key.
Using the optional headset:
  1. With the headset connected, press:
    • Any assigned line key, or
    • The New Call soft key.
  2. Press .
  3. Dial the number. Or dial the number, and then press .

During a call, you can alternate between handset, headset, or hands-free modes by pressing the  or  keys or picking up the handset.

 

Answering Calls

Using the handset:
Pick up the handset.

Using the speakerphone:
Press:

  • or
  • The appropriate line key or
  • The Answer soft key.

Using the optional headset:
Press .

Ignore an incoming call by pressing the Reject soft key during ringing.

 

Ending Calls

Using the handset:
Hang up or press the End Call soft key.

Using the speakerphone:

Press or the End Call soft key.

Using the optional headset:

Press  or the End Call soft key.



Muting The Microphone

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. The other parties cannot hear you.

To turn off Mute, press
again.

 

 

Holding And Resuming Calls

During a call, press  or the Hold soft key.

To resume the call, press  again, the Resume soft key, or the line key.

 

Redialing Numbers

To call the last number you dialed, press or the Redial soft key.

 

Transfering Calls

To transfer a call:

  1. During a call, press the Trnsfr soft key. The active call is placed on hold.
  2. Place a call to the party to whom you want to transfer the call.
  3. When you hear the ring-back sound or after you speak with the second party, press the Trnsfer soft key.


You can automatically transfer the call without speaking with the second party. After you complete step 1, press the Blind soft key. Then complete step 2.

 

Forwarding Calls*

To enable call forwarding:

  1. From the idle screen, press the Forward soft key**.
  2. Select the forwarding type you want to enable (Always—To forward all incoming calls; No Answer—To forward all unanswered incoming calls; Busy—To forward calls that arrive when you are already in a call).
  3. Enter a number to forward calls to.
  4. Press the Enable soft key.


To disable call forwarding:

  1. From the idle screen, press the Forward soft key.†
  2. Select the forwarding type to disable.
  3. Press the Disable soft key.

*Your company’s settings may override this feature. If you have a shared line, call forwarding is not available.
**If your phone has multiple lines, you will have to select the line for which to enable or disable call forwarding after you press the Forward soft key.




Speed Dialing
To quickly dial a contact, use the contact’s speed dial index number, or press the contact’s speed dial key (if available).

Using a speed dial key:

  • Press the contact’s speed dial key on the top-right of the phone.


Using a speed dial index number:

  • Press the Up arrow, and then enter the contact’s speed dial index number.


To assign a speed dial key, press and hold an unassigned line key. Then, enter the contact information and press the Save soft key.

To add or edit a speed dial index number for a contact, update the contact’s Speed Dial Index field in the Contact Directory. See Updating Contact Directory.

 

Using Do Not Disturb*
You can prevent your phone from ringing.

To enable or disable Do Not Disturb:

  • Press , and then select Features > Do Not Disturb.
  • When Do Not Disturb is enabled, and  flash on the screen.

*Your company’s settings may override this feature.

 

 

Hosting Conference Calls*

To host a conference:
  1. Call the first party.
  2. After the first party answers, press the Confrnc soft key. The active call is placed on hold.
  3. Place a call to the second party.
  4. When the second party answers, press the Confrnc soft key. All parties are now joined in the conference. You can do the following:
    • To put the conference on hold, press the Hold soft key. To resume the conference, press the Resume soft key.
    • To end the conference, press the End Call soft key. The other parties remain connected.
    • To split the conference into two calls on hold, press the Split soft key.

If you have an active call and a call on hold, you can create a conference by pressing the Join soft key.

* Menu options and settings may vary.

 

 

Accessing Voice Mail*

The flashing Message Waiting Indicator on the front of the phone, individual line indicators, and a stutter dial tone (instead of a normal dial tone) indicate new voice mail messages.

To listen to voice messages:

  1. Press and then select Message Center.
  2. Press the Connect soft key, and then follow the voice prompts..


* Menu options and settings may vary.

 

 

Using Call Lists

To review missed calls, received calls, or placed calls:

  1. Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.
  2. Select a call from the list. You can do the following:
    • To change the phone number before dialing, press the Edit soft key.
    • To remove the call from the list, press the Clear soft key
    • To store the contact in your Contact Directory, press the Save soft key.
    • To view information about the call, press the Info soft key.

 

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